Booking and checkout
You compare on Azurovia. You pay the seller. Confirmation, changes, invoices, and refunds belong to that airline or travel site — not to us.
Booking process.
Do I book my flight with Azurovia?
No. Azurovia is a metasearch. Select a fare, continue to the airline or travel site, and complete checkout there.
Can I book a flight for someone else?
Yes, if the seller allows it. Passenger names are entered on the seller site, not on Azurovia.
How do I book for a large group?
Search with the traveler count the form allows (up to nine seated passengers). Bigger groups usually need the airline group desk. We do not run a group booking tool.
Can I book hotels or cars with the flight?
Not on Azurovia. We only compare flights.
How can I report a bad experience with a seller?
The airline or travel site that charged you is the first desk. You can also write support@azurovia.com so we know which click-out failed. We cannot reverse their charge.
Manage your booking.
How do I manage a flight reservation?
Use the confirmation email and reference from the seller. Azurovia does not hold PNR records.
Where is my booking confirmation?
It comes from the airline or travel site, not from Azurovia. Check spam for that brand’s domain. If you never left Azurovia, you did not complete a ticket.
I entered the wrong email on the seller site. What now?
Contact that seller with the card last digits and passenger names. We cannot edit their reservation.
How do I contact Azurovia support?
Use the Contact form or support@azurovia.com for this website, search, and privacy. Ticket changes go to the seller on your confirmation.
Payments.
What payment methods does Azurovia accept?
None for flights. We do not charge your card for a ticket. Payment methods are whatever that airline or travel site offers.
Does Azurovia charge a booking fee?
We do not add a checkout fee because we do not check you out. A seller may show their own service fee on their site — read that total before you pay.
Does Azurovia require a deposit?
No.
How do I get a flight invoice?
Ask the seller who issued the ticket. We do not generate invoices for fares we did not sell.
My card was charged but I have no confirmation.
The charge is from the seller, not Azurovia. Call that brand and your card issuer with the amount and time. We can confirm you clicked out; we cannot refund their charge.
Refunds.
What is Azurovia’s refund policy?
We do not sell the ticket, so we do not refund it. Cancellation rules are on the seller’s fare rules and our Cancellation policy page, which explains that the seller owns the booking.
If the price drops after I book, will I be refunded?
Only if that airline or travel site’s rules say so. Price Alerts on Azurovia watch unbooked searches. They do not reprice a ticket you already bought.
Questions & feedback.
Got questions about search, price alerts, this website, or a fare that did not match? Ticket changes still go to the seller who charged you.
Get in touchFound a price that does not match? Notify us about a price issue.