Flight delays, cancellations, and passenger rights in the US

When a flight is late or cancelled, the useful question is not “what does Azurovia do?” We did not issue the ticket. The useful questions are: who marketed the flight, who operates it, who took your money, and whether the cancellation was within the airline’s control. US Department of Transportation rules set a floor. Airline contracts of carriage sit on top.

Cancellations and refunds

If the airline cancels and you do not accept a reroute, US rules generally require a prompt refund to the original form of payment — including bags and seats you paid that you cannot use. A travel site that issued the ticket may process that refund more slowly than the airline. Keep the cancellation notice.

Significant delays

A long delay is not automatically a refund. Tarmac delay limits (often three hours domestic, four international) restrict sitting on the tarmac without a chance to deplane. Those are airline and airport operations, not metasearch.

Misconnects

On one ticket, the airline that sold the journey should rebook you. On two tickets you bought separately, each airline owes you only its own segment — see connections. Weather versus a mechanical matters for hotels and meals; those are goodwill or contract terms, not a universal US “hotel voucher law.”

Denied boarding

If you are involuntarily bumped from an oversold flight, US compensation tiers depend on how late you arrive. Volunteers can negotiate. Boarding with a basic-economy fare does not erase bump rights on a confirmed ticket.

Start with the operating airline at the airport, then the seller on the confirmation. Azurovia cannot rebook you.